The process of implementing a new statewide case management system called N.C. F.A.S.T. has caused a number of challenges and delays for county departments of social services throughout the state.
Some local food aid recipients have not been getting their benefits on time.
County departments of social services are working with the state in an effort to resolve the issues caused by the new system.
Once fully implemented, the new system, which stands for North Carolina Families Accessing Services through Technology, will provide many benefits for clients and workers, Twin Counties DSS directors said.
Their agencies have been working to try to assist clients who have had delays in their benefits by reaching out to community partners and holding food drives. The Nash County Department of Social Services and the Food Bank of Central and Eastern North Carolina held a food distribution event last weekend to help DSS clients who have had delays receiving their food and nutrition services benefits, also called food stamps.
We’re glad to see social services departments and other organizations stepping up and reaching out to try to help people who have not received their benefits on time. However, those resources only provide a temporary fix. We hope the challenges with the system will be soon be resolved. In the meantime, we encourage clients to be patient, and we urge those in the community who are able to help to do so. Even a slight delay can make a big difference to individuals and families who are counting on those benefits.