Clark Howard's Tips

August 6, 2007

If you own a business or work for a big company and you treat customers poorly, you may soon be a victim of technology.

From YouTube to all of the blogging sites out there, consumers now have a way to fight back through the Internet. It's like electronic picketing.

Take, for instance, the man who videotaped the Comcast worker who fell asleep on his couch. That video went all over the world and Comcast took a huge hit because of it.

So, just remember that consumers have power — even though they may not realize it when you're dealing with these giant faceless companies and a government that doesn't care. Technology empowers consumers.

Consumer advice courtesy of