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Cooper visits new call center

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Gov. Roy Cooper, second from left, chats with State Employees' Credit Union President and CEO Mike Lord, third from left, Rocky Mount Mayor David Combs, left, and Rocky Mount Area Chamber of Commerce President and CEO David Farris on Tuesday at the ribbon-cutting ceremony for the new State Employees' Credit Union Member Services Support Center in Rocky Mount.

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BY LINDELL JOHN KAY
Staff Writer

Wednesday, November 21, 2018

The State Employees’ Credit Union is bringing 160 jobs to Rocky Mount with its Member Services Support Center.

Gov. Roy Cooper, speaking Tuesday at the call center's grand opening, said it was great to be home in Nash County.

“One hundred and sixty good-paying jobs — that's good,” Cooper said.

The cell center took over an old PNC Bank building on Hunter Hill Road.

After taking a tour of the call center, Cooper headed to Wilson to help distribute Thanksgiving turkeys to people impacted by Hurricane Florence.

Mayor David Combs said it’s great seeing an empty building being re-used, especially when it means economic expansion in Rocky Mount.

Combs thanked the credit union for its investments in Rocky Mount.

“We're pleased to be here,” said Mike Lord, CEO of the credit union.

SECU's expanding footprint in Rocky Mount includes three branches. The call center will provide 24-hour support to customers.

“The call center will be the backbone center for the entire state,” Lord said.

The credit union received four million calls in the past year. Its membership is 2.3 million customers or one out of every five North Carolinians. SECU has at least one branch in each of North Carolina's 100 counties and employs 6,700 people.

“Some business outsource their call centers, we're in-sourcing it,” Lord said. “We're thinking about job opportunities for North Carolinians.”

SECU hires for careers, not just jobs, said Bettina Thomas, the credit union vice president in charge of the call center. She's been with the business since she graduated from college. Lord has worked for the credit union for 43 years.

The call center opened early this year and has been adding staff since.

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