City warns of utility bill phone scam


Staff Writer

Thursday, January 11, 2018

Local officials are warning of cold-hearted scammers taking advantage of recent wintry weather to cheat utility customers.

City of Rocky Mount customers have reported receiving calls from the number 1-800-341-6719 in which scammers falsely identify themselves as city employees and threaten to disconnect service or “power down” meters unless the customer makes a payment over the phone, said Tameka Kenan-Norman, the city's chief communications and marketing officer.

The city of Rocky Mount Business Office uses an automated calling system to remind customers of payments that are past due. However, this automated call will not provide the payment amount and due date. City employees will never demand immediate payment over the phone or ask a customer to meet them for payment. The automated calling system number is 1-866-288-7608.

City employees will not instruct customers to wire funds, and there are no retail outlets authorized to accept payments on the city’s behalf. All utility payments should be made directly to the city.

Customers are instructed to call Customer Service at 252-972-1250 for possible assistance or the toll-free number at 1-866-288-7608 if the customer wishes to make a payment over the phone.

Rocky Mount customers who suspect they have received a call from a scammer are urged to hang up immediately and call a Customer Service representative at 252-972-1250 to verify whether the city is attempting to contact them. Customers also are urged not to share any personal information with the scammers or return any phone calls.

If customers wish to pay their utility bills electronically, they may use the city’s online services to log into their unique utility account to make the payment.