Funeral home receives service award


From Contributed Reports

Tuesday, March 19, 2019

The Johnson Consulting Group of Scottsdale, Ariz., recently presented the Wheeler & Woodlief Funeral Home & Cremation Services with the Excellence in Customer Service Award for achieving the highest levels of customer satisfaction in 2018.

“The Wheeler & Woodlief Funeral Home & Cremation Services has been recognized as a leader in delivering exceptional customer service and has raised the standard for other funeral homes nationally to achieve this level of success.” said Jake Johnson, president of Johnson Consulting Group.

Wheeler & Woodlief Funeral Home & Cremation Services was founding in 1999.

“Maintaining a tradition of quality service is our top priority. It is a privilege to uphold that tradition while helping those in their time of need,” said Royal David, 0wner of Wheeler & Woodlief Funeral Home & Cremation Services. “Receiving this award is very humbling. I credit our devoted and outstanding staff with their attention to detail with each and every family we serve.” 

The Johnson Consulting Group is a nationally acclaimed funeral home consulting firm that developed and implemented the first of its kind JSG Performance Tracker to measure a family’s level of satisfaction with their funeral home provider.

The awards were presented to select Johnson Consulting Group client funeral homes who achieved the highest Total Value Index Score from responses to family satisfaction surveys sent to each family they served during 2018.