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CUSTOMER SERVICE
Penco Products, America’s leading
supplier of storage products and
material handling solutions in
Greenville N.C. is now hiring for
Customer Service Representatives

Customer Service Representative I
Essential Duties and Responsibilities –

*Receives and responds to in-bound customer inquiries via phone,
email, and fax.
*Manages orders from purchase order acceptance to post delivery. Partners with various departments to resolve shipping and delivery issues.
*Partners with Distributors and District Sales Managers to ensure purchase order information is complete and
clear of errors.
*Execute and review claims and return requests per Penco guidelines.
Seek authorization and approvals where applicable.
*Build trust with our customer base.
*Build relationships with our Distributors and District Sales Managers.
*Participate in process improvement events, cost-reduction efforts, and service improvement initiatives.
*Perform other duties as assigned.

Education and/or Experience
*High School diploma required,
2-4-year degree preferred.
*1-3 years’ experience in Customer Service or Supply Chain functions.
*Experience with working with cross-functional teams.

Skills

*Performs as a solid team player.
Consistently demonstrates a positive and cooperative attitude.
*Provides world class service to both internal and external customers

EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor

Please apply via monster.com
or send resumes to
Tanisha.Baker@pencoproducts.com
As published in The Rocky Mount Telegram